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Boost Productivity & Customer Service with 3CX PRO! 3CX PRO is an easy “in place” license upgrade that unlocks powerful features to allow your business to run more efficiently. It improves your customer service experience with contact center features as well as advanced reports, CRM integration, inbuilt failover and more. •Manage staff performance with advanced call reports •Resolve caller ID to customer records from Exchange, LDAP or ODBC •Microsoft Exchange integration •Integrated video conferencing for up to 25 participants Improved productivity with CRM, ERP & Accounting System Integration 3CX PRO integrates with popular CRM systems out of the box. Staff can save time using click-to-call from customer records and customer call history. Management can view staff activity with detailed automatic inbound and outbound calls journalling. •Click-to-Call – Launch calls straight from the CRM application •Call Pop-ups – Inbound calls are automatically linked to a customer record •Call Journals – All calls are logged as call records in the CRM •Integrates with Salesforce, Office 365, Google Contacts and more Contact Center Features, Failover, Remote Office Bridges and More 3CX PRO offers advanced contact and call center technology previously only available to enterprises. Get additional queue strategies and Webrtc web conferencing for free for up to 25 participants at an affordable price. •Customers can hang up and keep their position in the queue •Inbuilt Fail Over functionality •View the presence of colleagues in remote offices •Implement a full blown Contact Center at a fraction of the cost